Home Forums Theme Support Dokan Subscription Bug: Upgrade Broken

This topic is: resolved

This topic contains 25 replies, has 3 voices, and was last updated by  Rodolfo 3 years, 10 months ago.

Viewing 15 posts - 1 through 15 (of 26 total)
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  • #66403

    Rodolfo
    Member
    Post count: 35

    Hi there. Here's what happens on my site.

    Notes: I have a “free” plan, and several “premium” plans. They all last 1 day for testing purposes. Free plan is not recurring as I want people to use it only once. Other premium plans are recurring with billing cycle = 1 day and billing cycle stop = never.

    What happens: I purchase a Free subscription.

    BUG 1) If I purchase an upgrade BEFORE the expiry, nothing happens despite the order goes through. As you said, the upgrade SHOULD show once the Free package expires, but it doesn't

    BUG 2) If I purchase an upgrade AFTER expiry, nothing happens despite the order goes through: when I go back to Dokan dashboard, it says “sorry, you can't add any products”

    Can you guys take a look at this and please let me know? This is slowing down the launch of my website, and it's been 3 weeks I can't find a solution.

    Thanks

    R

    #66569

    Nayem
    Moderator
    Post count: 6480

    Hello,

    I have to check those issues in my side. Please allow me some time to check.

    Thanks.

    #66978

    Rodolfo
    Member
    Post count: 35

    Nayem, have you tested this?

    #67226

    Nayem
    Moderator
    Post count: 6480

    Hello Rodolfo,

    We were in weekend and for that reason we were not able to test this. We will check these issues within today. Please allow us some time.

    Thanks.

    #67401

    Jb Muniz
    Member
    Post count: 3

    I also have this same problem. I have free membership plan and a few paid plans. Once a user registers using the free membership they can add products immediately, but if a user registers using a paid membership they can't add any products. They get a message saying that they need to upgrade their membership. Please fix this soon!

    #67546

    Nayem
    Moderator
    Post count: 6480

    Hello Rodlfo,

    I have tested your issue.

    1. I have found the issue. I will notify to our team about this.

    2. I have a pack with 2 product limitation and after uploading 2 products I have upgraded to another package and it was working fine. Can you please make me confirm that you are trying to purcahse after the time expiration or after uploading all the products?

    #67588

    Rodolfo
    Member
    Post count: 35

    Nayem, thanks.

    2) Yes, I was trying to buy an upgrade after expiration or after using all the products

    #67590

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Yes, I have checked after using all product but it was working fine. Are you using PayPal?

    #67591

    Rodolfo
    Member
    Post count: 35

    PayPal or Bank Transfer

    #67597

    Nayem
    Moderator
    Post count: 6480

    I will check again and if found then we will fix that too.

    Thanks.

    #68276

    Rodolfo
    Member
    Post count: 35

    Nayem can you please let me know? It's been 2 weeks and I need to launch my website.

    #68281

    Nayem
    Moderator
    Post count: 6480

    Hello Rodolfo,

    We will update Dokan subscription within today or tomorrow. We have fixed and re-arrange our feature of this add-on. In our next release seller will be able to cancel their subscription pack from frontend and they will be able to change their running pack to another by cancelling the running pack.

    Thanks.

    #68287

    Rodolfo
    Member
    Post count: 35

    Ok, please let me know ๐Ÿ™‚

    #68987

    Rodolfo
    Member
    Post count: 35

    Any news?

    #68988

    Nayem
    Moderator
    Post count: 6480

    We will release an update today. Please keep patience.

    Thanks.

Viewing 15 posts - 1 through 15 (of 26 total)

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