This topic contains 9 reply and 2 voices, and was last updated by towhid 4 years, 5 months ago
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August 7, 2015 at 3:24 am 65812
towhid Subscription payment issue: Created a test plan with daily recurring payment and cancelled plan to upgrade to another plan- plan has been cancelled but payment still being deducting from the previous test plan. Payment should stop once plan has been cancelled.
August 8, 2015 at 10:47 am 65906
towhid towhid

Hello Mubasher,

If a seller selects previous subscription package, then it will be ongoing. But a seller can not be canceled that package. This is the default feature.

Thanks

August 8, 2015 at 1:37 pm 65943
Mubasher Mubasher

Your misunderstanding my question.

A seller cancelled a previous subscription plan and moved onto a new plan but PayPal is still deducting payment from previous plan and paying the website admin.

When seller cancels old plan PayPal payment should also stop!

August 9, 2015 at 4:37 pm 66117
Mubasher Mubasher

Still waiting for support with this? seems like the site does not talk to the paypal API to stop payments when plan cancelled and still continues to deduct from seller paypal.

Hurry up need solution.

August 10, 2015 at 10:13 pm 66389
Mubasher Mubasher

Is anyone going to respond? Cannot just ignore me and answer questions around me. And I’ve already waited long enough..! Sort it out.. Else give my money back.

August 11, 2015 at 11:04 am 66435
towhid towhid

Hello Mubasher,

Sorry for my late reply.

What is the latest plan you have chosen? What is the price of this package?

You can deactivate Dokan plugin and subscription add-on and then active again and see what happen.

Thanks

August 12, 2015 at 3:36 am 66600
Mubasher Mubasher

I was on a TEST PLAN which is recurring daily for 0.05pence and i then cancelled the PLAN and upgraded to PLAN 2 which is recurring per 30days (0.10pence).

After cancelling the TEST PLAN it still charged me 0.05pence daily until recently i had to go into PAYPAL and manually cancel.

Please check this and test.

August 13, 2015 at 12:33 pm 66843
towhid towhid

Hello Mubasher,

What have you set in the billing cycle select field? Please check this screenshot:

Billing Cycle

Thank you 🙂

August 17, 2015 at 11:46 am 67537
towhid towhid

Hello Mubasher,

I have forwarded this issue to our developer. Our developers are checking the issue. Please allow me some time. Hope I will come back to you with a right solution.

Thanks

August 19, 2015 at 3:04 pm 67996
towhid towhid

Hello Mubasher,
Please provide your login details(also FTP) by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

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