This topic contains 10 reply and 2 voices, and was last updated by Nayem 5 years, 3 months ago
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March 16, 2015 at 9:40 pm 39262
Nayem Hello, Still... I cannot figure out what is wrong, but the SUBSCRIPTIONS are NOT working when selected as recurring. I have it set up as you require: here is the product itself: However when purchased, it TAKES PAYMENT: but when sellers goes back into their dashboard, it does not show up in the sellers subscription packs or product entry area. IF I SET UP SUBSCRIPTIONS AS NON-RECURRING (aka they have to resign up every month)... it works fine. But sellers are frustrated and would like recurring to work, so they do not have to resign every month.
March 16, 2015 at 9:42 pm 39263
Tracy Tracy

and YES my paypal is set up correctly for parallel…

March 17, 2015 at 8:50 pm 39316
Nayem Nayem

Please provide your login details by using this form – http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

March 18, 2015 at 1:08 am 39347
Tracy Tracy

I do not wish to supply the details due to security and my developers wishes… how can we bypass without giving you login? I have supplied screen shots of all the information.

I do not see any “updates” to subscriptions.. I have the 1.0… and see no updates in my plugin panel…?

March 18, 2015 at 1:27 am 39349
Tracy Tracy

ok, I found the 1.0.1… and updated ON MY OWN.

#1 the problem is still there (recurring doesnt work properly)
but also #2 the update wasnt in my plugin updates… I had to manually update… why?

I dont seem to be getting any updates to my panel….. my liscense key is in, and was recently REINSTALLED.

March 19, 2015 at 5:05 pm 39516
Nayem Nayem

Hello Tracy,

1. I have notified to our developer team about this recurring issue.
2. Some of our add-on need to be updated manually from our dashboard because we did not add update notice for that. This add-on also need to be updated manually.

Thank you 🙂

March 19, 2015 at 6:06 pm 39522
Nayem Nayem

Hello Tracy,

We need your site credential to check your issue. In our side it is working fine. So please create a admin account for our developer and they will fix it as soon as possible.

Thank you 🙂

March 21, 2015 at 11:20 pm 39699
Tracy Tracy

where do i send admin login information?

March 22, 2015 at 10:31 am 39720
Nayem Nayem

Please provide your login details by using this form – http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

March 26, 2015 at 10:40 pm 40080
Tracy Tracy

I sent the information 4 days ago… still waiting for a reply to this issue.

THANKS!

March 27, 2015 at 8:29 pm 40110
Nayem Nayem

Hello Tracy,

We have cheeked here many times with sandbox paypal. Recurring subscription is working fine here. We are now in weekend. You did not inform here after sending your details. Please send your details again with ftp also.

Thank you 🙂

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