This topic contains 12 reply and 5 voices, and was last updated by Sekander Badsha 5 years, 8 months ago
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October 12, 2014 at 10:34 pm 28234
Sekander Badsha Has anyone managed to get this plugin fully working without hiring a developer or doing major coding tweaks themselves. I would love to see an example. The support has been very slow and certainly not what i expected. I just want to know if anyone managed to get it working out of the box with another template, other than Dokan Theme.
October 12, 2014 at 10:53 pm 28238
Theodoros Dionysiou Theodoros Dionysiou

I have tried the plugin with several woocommerce themes but i couldn’t get it working out of the box at least at the front end environment. Guys i believe that many of your clients including Nurul and me have the same problem. Please try to post a guide with a step by step guide how to make dokan plugin work properly.

October 13, 2014 at 3:15 pm 28265
Sekander Badsha Sekander Badsha

Hello Nurul,
You can send us the plugin to check.

And Theodoros,
I will try to make a video tutorial for you tonight. 🙂

October 13, 2014 at 3:58 pm 28269
Nurul Nurul

Salam sekander. Do you want the plugin or the site credentials? The plugin is what i downloaded from you guys and not changed anything to it?

October 13, 2014 at 4:13 pm 28270
Iulia Iulia

I have install the Dokan plugin as well and it did mess up my website. when I clicked on automatic Install pages for dokan plugin, it did install them 2x and couple of pages were missing. I just unistalled the plugin and I had for today, Monday for you guys to help me on how to install the plugin properly.
can you pls make that video and help us?
Thank you,

October 14, 2014 at 2:27 am 28301
Iulia Iulia


I can see the support here is so, so slow. I am very dissapointed for the very slow support.
I will have to ask you for a full refund for the plugin. I did send you an email before to ask if I can purchase the plugin separate and if the plugin is fully functionale. Your answer was yes.

I was really excited to start using the plugin on my new e-commerce website, but now I am dissapointed .

All other customers I am sure they feel the same.


October 14, 2014 at 10:09 am 28327
Nizam Uddin Nizam Uddin

Hello Nurul
Please send us your site credential using these form

Hello Julia
Extremely sorry for slow support. We were in vacation (9 days for two big occasion in our country). Two more support ninja is joining next month hope support will super fast from next month. Definitely dokan plugin is functional with WooCommerce compatible theme except some styling issue on seller dashboard and seller store page. Please send us your site credential using this form we will help you to solve your problem. Thanks for understanding..

October 14, 2014 at 4:07 pm 28365
Iulia Iulia

Hi Nizam,

I have sent you my login details. Also, when I log in now it says “Dokan Error: Pleae activate your copy” . Can you please hekp me with that? I had to unistall the plugin the first time. This is the second time I am installing the plugin and it says “Dokan Error: Pleae activate your copy”. I also cliked install my pages and only 2 have been installed.
Thank you for your help,

October 14, 2014 at 6:05 pm 28376
Nizam Uddin Nizam Uddin

Hello Julia
Your Dokan Error fixed! I deleted your two extra pages and saved permalink and its working. Please check. Your user role editor plugin can create problem on seller single store page. Anyway now exist only Seller Dashboard css issue. To solve that problem please navigate to dokan plugin folder then assets/css/dokan-extra.css line no 67 and removed the following codes

#wrapper {
	width: 960px;
	margin: 0 auto;
	margin-top: 100px;

If you are not able to do that then send me your ftp access i will do that. Thank you..

October 14, 2014 at 7:53 pm 28386
Iulia Iulia

I have just done that …removing the code…and it does work…thank you very much.

I just have this problem now:

“Error! Your account is not enabled for selling, please contact the admin ”

Can you pls help me to correct that?

Thank you!

October 14, 2014 at 7:57 pm 28387
Nizam Uddin Nizam Uddin

Please follow this documentation

October 14, 2014 at 8:05 pm 28388
Iulia Iulia

and also when I am register with a fake seller account I cannot see the seller dashboard. Why is that~?

Thank you for your help!

October 18, 2014 at 1:42 pm 28609
Sekander Badsha Sekander Badsha

Hello Lulia,
If you have turned on “Enable new seller selling” and created and set a page for dashboard, then the seller must be able to see the dashboard page.

Please check from Dokan settings and let me know. Thank you 🙂

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