Urgent – Subscriptions Not Working (Still)
towhid
8 years, 9 months ago| Author | Posts |
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July 30, 2015 at 2:31 pm 64355 | |
| towhid | Hi, with Subscription 1.1 I still get the same problem - when I upgrade and correctly pay for a more expensive Subscription Plan with more Products, the number of products does not change after successful payment. Please this needs to be fixed today. Thank you R |
July 30, 2015 at 3:13 pm 64364 | |
towhid
| Hello Rodolfo, Please let me know did you purchase a new subscription package before the expiration of the previous subscription package? Can you please send me a screenshot. Thank |
July 30, 2015 at 3:25 pm 64371 | |
Rodolfo
| Yes, I bought a “premium” subscription package with 20 products / month BEFORE the free subscription plan with 3 products / month expired |
July 30, 2015 at 5:01 pm 64405 | |
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Rodolfo
| Any news? Please let me know. Have you found the bug? |
July 30, 2015 at 5:38 pm 64416 | |
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towhid
| Hello Rodolfo, Actually you can buy a new subscription package but this new package will not active since the previous package expires. Thanks |
July 30, 2015 at 5:44 pm 64418 | |
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Rodolfo
| And does this work? Have you tested it? As a note: I think someone might want to upgrade BEFORE the current package expires. Think about this. If I reach my product add limits… I wouldn’t want to wait until next month to add more products! In relation to my website, I have a “free” subscription which has expired on December 2014. If I go and try to buy a premium subscription, nothing happens. Date does not change and products do not increase. New subscription does not get added. Is that normal? |
July 30, 2015 at 6:20 pm 64432 | |
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towhid
| Hello Rodolfo, I am really sorry to say that we do not have this kind of feature right now. But I will discuss about this issue with our developer team. In our next update we will try to fix this issue. Thanks |
July 30, 2015 at 9:14 pm 64519 | |
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Rodolfo
| Ok. Does the issue I described above happen on your install: “when I upgrade and correctly pay for a more expensive Subscription Plan with more Products, the number of products does not change after successful payment.”? Have you tested it? |
August 1, 2015 at 5:33 pm 64713 | |
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towhid
| Hello Rodolfo, Yes, you are right. I did not get any change after upgrade the new package. I will discuss about this issue with our developer team. In our next update we will try to fix this issue. Thanks |
August 2, 2015 at 10:24 am 64796 | |
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towhid
| Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong. Thank you 🙂 |
