This topic contains 8 reply and 2 voices, and was last updated by Tom 6 years, 2 months ago
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January 20, 2014 at 5:40 pm 14605
Tom Hi, Users who have purchased my subscription cannot post. Here are my packs: Subscriptions When users go to post however they get this message: Error I have made previous free packs with unlimited posts for unlimited time. These packs still work. I cannot figure out what the problem is. Can you help? Thanks, Tom
January 20, 2014 at 5:48 pm 14608
Tareq Hasan Tareq Hasan

You have created those packs, but have you purchased them?

The number of posts and expiration date shows at the wp-admin > Users > Profile. Check if that updates when you purchase a pack.

January 20, 2014 at 5:56 pm 14611
Tom Tom

This is what I get when I look at the profile with a purchased pack:

User Info

This one can’t post.

January 20, 2014 at 6:01 pm 14614
Tareq Hasan Tareq Hasan

Whats your process of buying a pack?

January 20, 2014 at 6:15 pm 14615
Tom Tom

You click on “Buy Now”, it takes you to the PayPal page. You then purchase through PayPal, which takes you back to the site.

I have received the payments in my PayPal account and the transactions are listed in the Transactions section.

January 20, 2014 at 6:22 pm 14618
Tareq Hasan Tareq Hasan

Do you see user id on the transaction listing page in WPUF? If not, that might be the issue.

If you aren’t using the latest version of WPUF, please download that again. There was a bug where appropriate users aren’t credited when returning from paypal and it’s fixed in the latest.

January 20, 2014 at 6:31 pm 14619
Tom Tom

That might be the issue.

I have just updated the plug-in.

I still cannot post.

The user ids all say 0. Is there a way to fix this so that I can associate the transactions with the user?

January 20, 2014 at 7:45 pm 14621
Tareq Hasan Tareq Hasan

After updating the plugin, new payments should act just fine. Previously it was creating problem with paypal IPN, now it shouldn’t. Not sure why it’s still happening to you.

No you can’t associate from the admin panel, you need to the database and update the table manually. Or you can update the users post could and expire date manually.

January 21, 2014 at 6:22 am 14639
Tom Tom

Thank you. It’s all fixed now.

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