Home Forums Plugin Support WP User Frontend (Free Version) Users Who Have Purchased Pack Cannot Post

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This topic contains 8 replies, has 2 voices, and was last updated by  Tom 5 years, 5 months ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #14605

    Tom
    Member
    Post count: 8

    Hi,

    Users who have purchased my subscription cannot post.

    Here are my packs:

    Subscriptions

    When users go to post however they get this message:

    Error

    I have made previous free packs with unlimited posts for unlimited time. These packs still work.

    I cannot figure out what the problem is.

    Can you help?

    Thanks,

    Tom

    #14608

    Tareq Hasan
    Keymaster
    Post count: 2831

    You have created those packs, but have you purchased them?

    The number of posts and expiration date shows at the wp-admin > Users > Profile. Check if that updates when you purchase a pack.

    #14611

    Tom
    Member
    Post count: 8

    This is what I get when I look at the profile with a purchased pack:

    User Info

    This one can't post.

    #14614

    Tareq Hasan
    Keymaster
    Post count: 2831

    Whats your process of buying a pack?

    #14615

    Tom
    Member
    Post count: 8

    You click on “Buy Now”, it takes you to the PayPal page. You then purchase through PayPal, which takes you back to the site.

    I have received the payments in my PayPal account and the transactions are listed in the Transactions section.

    #14618

    Tareq Hasan
    Keymaster
    Post count: 2831

    Do you see user id on the transaction listing page in WPUF? If not, that might be the issue.

    If you aren't using the latest version of WPUF, please download that again. There was a bug where appropriate users aren't credited when returning from paypal and it's fixed in the latest.

    #14619

    Tom
    Member
    Post count: 8

    That might be the issue.

    I have just updated the plug-in.

    I still cannot post.

    The user ids all say 0. Is there a way to fix this so that I can associate the transactions with the user?

    #14621

    Tareq Hasan
    Keymaster
    Post count: 2831

    After updating the plugin, new payments should act just fine. Previously it was creating problem with paypal IPN, now it shouldn't. Not sure why it's still happening to you.

    No you can't associate from the admin panel, you need to the database and update the table manually. Or you can update the users post could and expire date manually.

    #14639

    Tom
    Member
    Post count: 8

    Thank you. It's all fixed now.

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