Home Forums Theme Support Dokan Variation Pricing Issues

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This topic contains 11 replies, has 2 voices, and was last updated by  Fearg 3 years, 6 months ago.

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  • #71789

    Fearg
    Member
    Post count: 80

    Hi guys,

    I am seeing a few bugs with variable products. They are all probably related somehow

    1) Seller inputted price for one variation as Eur 14 and saved it. They then tried to change this to Eur14.50 but it would not update. I tried from back end, wp-admin – products – edit. First I changed to 14.50 and saved but this then reverted to 14.00. I then tried again and the second time it worked. (The same issue happened for another seller)

    2) Seller had inputted prices for all variations correctly but from the front end the customer could not select any (each variable just showed “select an item”). I went into the back end and unticked and ticked each variation and ressaved it. This solved the issue.

    3) When a seller adds an extra variation and then tries to delete it it remains there.

    Can you please advise on these issues? It is not sustainable for me to fix them all manually from the front end and its unlikely that we catch the issues before customers do.

    #71792

    Fearg
    Member
    Post count: 80
    This reply has been marked as private.
    #71812

    Fearg
    Member
    Post count: 80
    This reply has been marked as private.
    #71880

    Nayem
    Moderator
    Post count: 6480

    First of all please update the Dokan plugin to the latest version which is v2.4.5 and then check whats going wrong.

    Thanks.

    #72897

    Fearg
    Member
    Post count: 80

    Hi guys,

    I've updated to the latest plugin version and am still seeing some issues with variable pricing. Most notably with 2) above, i.e showing variable prices from the front end.

    I'll provide screenshots and URL next

    #72898

    Fearg
    Member
    Post count: 80
    This reply has been marked as private.
    #72899

    Fearg
    Member
    Post count: 80
    This reply has been marked as private.
    #72974

    Fearg
    Member
    Post count: 80

    I got this to work now by going back in as admin and re entering each price a saving it.

    I'll keep an eye on it and let you know if it happens again but is this a known bug or a problem you have encountered before? If there is a permanent fix for it please let me know

    #73052

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Let me know if you get this issue again. No, we did not get this kind of issue yet and our plugin is working fine. Customer can easily select the variation of a product. But if you do not create the variable product correctly then it could create similar issue.

    Thanks.

    #73140

    Fearg
    Member
    Post count: 80

    Hi Nayem,

    I've encountered more of the same issues. I'm pretty sure I checked this product before and it was fine so I am very concerned ones that are working are reverting. I have fixed this on my main site by going in and rewriting the prices and resaving it.

    Can you please take a look urgenting? This issue has been going on for over a week now

    #73141

    Fearg
    Member
    Post count: 80
    This reply has been marked as private.
    #73175

    Fearg
    Member
    Post count: 80

    I've fixed this manually again. Will let you know when it reoccurs (I have no doubt that it will…)

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