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This topic contains 14 replies, has 4 voices, and was last updated by  towhid 4 years, 2 months ago.

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posts
  • #34997

    Simon
    Member
    Post count: 99

    Hi there

    I am having an issue with my sellers' withdrawal balances. In the logs, everything appears correct with regards to commission but on the withdrawal page, the figure is incorrect, so I'm getting a number of emails from my sellers complaining that I am ripping them off. I can't find anything in the forums to help me. However, the following information might help: all products are downloads and the majority of them are free downloads. For every paid order, there could be 50 free orders.

    #35012

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    From starting you are getting this abnormality? The information you gave to me are not clear enough. Can you elaborate it more with a screenshot please or any others way you prefer. I am here to help you.

    Thank You ๐Ÿ™‚

    #35063

    Simon
    Member
    Post count: 99

    Hi again

    Here's the screenshot but it doesn't tell you much. Up until yesterday, it only showed โ‚ฌ15.40 with sales of โ‚ฌ18. Today it shows โ‚ฌ17.10 even with โ‚ฌ18.00 of sales still, which appears to be correct. I have another seller who has a similar situation in that there seems to be an arbitrary delay on the withdraw balance updating to the correct figure.

    If I check the logs, everything apears correct so I'm not sure what the problem is.

    Screenshot

    #35092

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    Please let me know how many sellers you have also is it happening every time for every seller?

    Thank You ๐Ÿ™‚

    #35100

    Simon
    Member
    Post count: 99

    2 confirmed reports from sellers. It is only a new site so very few sellers, and yes, it is happening each time.

    #35105

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    Please provide your login details by using this form – http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #35137

    Simon
    Member
    Post count: 99

    Done, thank you!

    #35190

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    please open dokan/include/wc-fucntion.php file and you will see this line number 1585 you will find this below code:

    WHERE seller_id = %d AND DATE(p.post_date) < %s AND order_status IN({$status})";

    replace with

    WHERE seller_id = %d AND DATE(p.post_date) <= %s AND order_status IN({$status})";

    Hope it will solve your problem.

    Thank You ๐Ÿ™‚

    #35196

    Anas Basalamah
    Member
    Post count: 160

    should I change it?

    I mean is it a general bug or just with simon ?

    thanks

    #35198

    towhid
    Participant
    Post count: 4505

    Hello Anas,

    Yes, you can also change it. First match with my first line of code I provided. No need to edit the code if the code in you file.

    Thank You ๐Ÿ™‚

    #35199

    towhid
    Participant
    Post count: 4505

    Hello Anas and Simon,

    Please allow us some time. We will fix it and upload in our repository then you can download and work. For now you can continue with my instructions.

    Thank You ๐Ÿ™‚

    #35797

    Simon
    Member
    Post count: 99

    Great! Thanks so much.

    #35838

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    If your problem solved, then I can mark the topic as resolved or you can do yourself.

    Thank You ๐Ÿ™‚

    #37910

    Mohammed Jawad
    Member
    Post count: 69

    This seems to be a very bad bug – has this been fixed yet?

    #37913

    towhid
    Participant
    Post count: 4505

    Hello Jawad,

    Yes, this has been already fixed. Can you check please and let me know.

    Thank You ๐Ÿ™‚

Viewing 15 posts - 1 through 15 (of 15 total)

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