Home Forums Theme Support Dokan Withdrawal percentage

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This topic contains 7 replies, has 2 voices, and was last updated by  Nayem 3 years, 8 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • #68560

    Thanh
    Member
    Post count: 5

    Hi
    We've set the percentage for seller is 90% but the withdrawal still still at 100%
    How did this happen? How do we fix this?

    #68609

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Your question is not clear to me. If you have set percentage for seller 90% then they will get 90% of the product price. But he can withdraw his full balance.

    Thanks.

    #68643

    Thanh
    Member
    Post count: 5

    We've set the percentage to 90% but his withdrawal request was still at 100%
    Say his product is $100, after the 90% shouldn't his withdrawal request can only be max at $90?
    We still receive requests at $100. I hope that clears my question. THank you for your help.

    #68690

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Can you please tell me that how much balance this seller has in his account? Provide a screenshot here.

    #68702

    Thanh
    Member
    Post count: 5

    I see the issue
    There were 2 order but one was cancelled so the amount is doubled what it suppose to be
    How do I change the amount that was actually processed? In the woocommerce there was two order but one cancelled, however in Dokan the amount still show at 2 orders of similar amount, which doubled what it suppose to be
    Currently, the amount in Dokan is twice as in Woocommerce, I can delete the cancelled order in Woocommerce, but there's no way to delete the cancelled order in Dokan?

    THank you very much for your help

    #68704

    Nayem
    Moderator
    Post count: 6480

    Please navigate to Dokan->Settings->Witdraw option and check your order status for Withdraw. Here is the screenshot- http://s7.postimg.org/61v4eo7iz/withdraw.png.

    #68751

    Thanh
    Member
    Post count: 5

    THank you Nayem,
    Is there anyway I can see the available amount to withdraw per seller? Dokan>Earning reports still shows 2 orders and one was already cancelled in Woocommerce. Woocommece > reports shows only one.
    Again, appreciate your kind help.

    #68787

    Nayem
    Moderator
    Post count: 6480

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

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