This topic contains 7 reply and 2 voices, and was last updated by Nayem 4 years, 1 month ago
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August 22, 2015 at 1:31 pm 68560
Nayem Hi We've set the percentage for seller is 90% but the withdrawal still still at 100% How did this happen? How do we fix this?
August 22, 2015 at 5:59 pm 68609
Nayem Nayem

Hello,

Your question is not clear to me. If you have set percentage for seller 90% then they will get 90% of the product price. But he can withdraw his full balance.

Thanks.

August 22, 2015 at 8:55 pm 68643
Thanh Thanh

We’ve set the percentage to 90% but his withdrawal request was still at 100%
Say his product is $100, after the 90% shouldn’t his withdrawal request can only be max at $90?
We still receive requests at $100. I hope that clears my question. THank you for your help.

August 23, 2015 at 12:41 pm 68690
Nayem Nayem

Hello,

Can you please tell me that how much balance this seller has in his account? Provide a screenshot here.

August 23, 2015 at 1:34 pm 68702
Thanh Thanh

I see the issue
There were 2 order but one was cancelled so the amount is doubled what it suppose to be
How do I change the amount that was actually processed? In the woocommerce there was two order but one cancelled, however in Dokan the amount still show at 2 orders of similar amount, which doubled what it suppose to be
Currently, the amount in Dokan is twice as in Woocommerce, I can delete the cancelled order in Woocommerce, but there’s no way to delete the cancelled order in Dokan?

THank you very much for your help

August 23, 2015 at 2:30 pm 68704
Nayem Nayem

Please navigate to Dokan->Settings->Witdraw option and check your order status for Withdraw. Here is the screenshot- http://s7.postimg.org/61v4eo7iz/withdraw.png.

August 23, 2015 at 9:17 pm 68751
Thanh Thanh

THank you Nayem,
Is there anyway I can see the available amount to withdraw per seller? Dokan>Earning reports still shows 2 orders and one was already cancelled in Woocommerce. Woocommece > reports shows only one.
Again, appreciate your kind help.

August 24, 2015 at 10:29 am 68787
Nayem Nayem

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

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