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February 15, 2015 at 8:08 pm in reply to: release license 36752
Alexander Alexander

Hello Nayem,
which form should i use? The Pre-Sales Question or the License Activation Problem? It seems obvious but when i pick the License Activation Problem form, there is no field for me to detail my problem. I fear no one will know what the issue is 😉

*edit: nevermind i will get creative and detail my issue on the wp landing page

February 15, 2015 at 7:09 pm in reply to: release license 36746
Alexander Alexander

Hello Nayem, I think i am having a similar problem! Let me try to describe it in detail:

I purchased the Single Site license and activated it in my test installation, everything worked fine so far. I ran into some problems with the wordpress installation (unrelated to WP User Frontend Pro) and had to set up a new wordpress installation to start from scratch.

I deleted the license in the old installation to by navigating to User Frontend -> Updates -> Delete license. I then deactivated the plugin. I assumed this would “free up” my license and allow me to activate it in the new wordpress installation. However when I try to enter email and license key i receive the error “WP User Frontend Error: Pleae activate your copy”. My dashboard on shows me I have 0 Activations remaining.

How do i release the license from my old wordpress installation to use on the new one?

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