Woocommerce doesn’t never answer.
I try myself to fix it.

If you have any kind of suggestion, I will be very happy.
G

Hi there,

i found where is the problem.
When a customer buy a product, woocommerce automatically set the status of the order in “processing”. In this case the system doesn’t send the email notification to sellers and admin store.

If i change the statu order in “New Order”, the system send the email notification to sellers and Store Admin.

Now. How can i change the behaviour of the new order flow? First “New order” and then “Processing”? I wouldn’t to do this by hand…

This case happens with every kind of payments.
Please let me know to resolve it.

GIorgio

another thing.
I see you change the name of the dokan folder in the ftp. And now through the plugin management inside wordpress the name is changed in Dokan (lite). why? everything is ok?

I checked with my server provider and they said that if it was a server problem my website should not send any email.
I checked with woocommerce support too. They suggest me to install a plugin called WP Email SMTP in order to use my SMTP credential, but nothing different happened.

Normally woocommerce send email notification to the customer when he make an order, and one email to the store admin in order to notificate him regarding to the new order. WIth Dokan woocommerce change his behaviour sending one more email to the sellers.

Said that, i think it shuold be some code inside the Dokan plugin.

Let me know if you are able to help me and fix this problem. Otherwise I will try a new solution to fix it because I have to fix the problem as soon as possible.

Waiting to hear from you
Giorgio

No problem.
I saw you are testing on my website.
thanks for your support. Really.

Let me know
G

everything is ok because if i deactivate dokan plugin the system send an email to the customer and another to me, the admin store.

I think that dokan plugin change the behaviour of woocommerce in order to identify when an users is sellers or not, and regarding on that, apply some changes.

Woocommerce said me that it not depend of woocommerce. They asked me the same thing, deactivate the dokan plugin and try to make an order. They said: “the plugin you installed create a variation on Woocommerce behaviour…”

please help me
Giorgio

Could it depend on Paypal adaptive payments?
I will ask woocommerce!

G

Just do it!
thks

Just do it!

Anyone can help me?