Basic Troubleshooting for an Admin

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As an admin, you are the person who your site’s users are going to reach out to in case of any sort of inconvenience. It will be nice to have some troubleshooting skills as an admin to sort out issues on your site if possible. You will find some troubleshooting suggestions below in this doc.

Step 1: Figure Out the Root of the Feature

If you are facing an issue, first figure out from which plugin the feature was coming.

Step 2: Look for the Settings

Navigate to that plugin’s settings to figure out if there is any setting available to sort things out. If not, then move to the next step.

Step 3: Take a Backup of Your Whole Site or Create a Staging Site

This is a very important step. The further steps may have an impact on your site’s front end. If you have a backup of your whole site, you will be able to retrieve the whole site in case of an accident. The best practice is to create a staging site and then follow the further steps.

What is a staging site?

A staging site is an exact replica of your live site. It allows you to make major changes like adding or removing some code or plugins and keep your live site untouched so that your visitors do not face any turbulences.

For a staging site, please ask your hosting providers and they will make a staging site for you. If you want to do it yourself, then feel free to visit this blog.

Step 4: Deactivate the Plugins that can Have Conflicts with the Plugin

There are some third-party plugins that may work with the plugin that you have figured out as the root of the feature. In this case, deactivate those plugins first. If the issue still persists, hop on to the next step.

Step 5: Remove Any Customization Done from Your End

Remove any sort of customization done from your end. If you have added any code or CSS using any plugins like Code Snippets, deactivate those. Also, switch to a default theme like Twenty Twenty or StoreFront

If the issue still persists, then move on to the next step.

Step 6: Deactivate all the Other Plugins

Deactivate all the other plugins except for the plugin that you are working on. 

For example, if you are facing an issue with the Dokan plugin, then try deactivating all the other plugins, except WooCommerce, Dokan, and Dokan Pro (if you have one).

If the issue still persists then it is recommended to contact an expert. In this case, the support team of that plugin. If you are using any of weDevs products, then our mighty support team is waiting for you to assist you to their fullest. You are just one ticket away from them. To contact the weDevs support team, feel free to visit this link.