If he really was trying to help and understood my question then I do apologize for my post. It’s just hard because I am still on-edge from the way your support team completely ignored me while I had a paid license and cost me an un-profound amount of money because of it. Your team did absolutely nothing to recognize or rectify the situation. So it’s hard not to be paranoid about the treatment of support requests here. I’m sure you would feel the same if the tables were turned and you were the one with paid priority support and completely ignored.

Nice try. 1st off, I realize that. Obviously that’s why the way I posted my original question was asking others in this community OR the developers. But then I was irritated by the fact that I knew my question wasn’t truly read or understood by your support team.

“They will look-out first and test by themselves and I will let you know after then.”

There was nothing to “test”. So that kind of copy/paste styled support response just shows that nobody is doing anything and I won’t hear back. Then by not hearing a response for days proves that.

Then it’s followed with:

“The issue is in our to do list and I am trying to figure out a way to help you.”

Again, it’s not an “issue” in the way that he’s stating it acting as if I’ve reported a bug or something.

You guys have cost me THOUSANDS of dollars already paying outside developers to support your product for you WHILE I had a developer license for an issue that was not “3rd party related”. You went weeks without ever responding to my paid “priority” support request for help. Or even bothering to acknowledge my posts OR emails.

http://wedevs.com/support/topic/cant-delete-profile-images-form-wp-admin/

So please don’t act as though my reason for rating your product bad is my own fault. This post didn’t start that way. It started as a request for 3rd party help but then your support team making bogus efforts to “help” without truly reading my posts to bother to understand what I’m asking. It just continued to show that even though a lot of time has gone by you’re still not bothering to focus on customer service.

This is exactly why I haven’t renewed my developer license. Your support is so slow at responding to basic questions these days if answered at all. Then to be honest I’m not even sure you clearly understand what I’m asking. I would love nothing more then to be paying you guys renewal fees, recommend your product to everybody, and change my 1 star review of the Pro plugin to a 5 star review on wordpress.org. But seriously, you guys need a support team. This gets so frustrating. You have so much potential in your products if you could just figure out a solid support system again 🙁

Any news?

Thanks, I’ll try that.

Your plugin won’t integrate the backend yoast box with focus keyword analysis etc on the front end correct? I can simply save to the same meta fields but nothing beyond that right?

Thanks

Ok, well…

I’ve paid for a developer license (even though I’m only using on a single installation) as it was advertised as including “PRIORITY SUPPORT”. Heck, the normal support states that you usually get back within 24 hours. The FAQ brags about your forum here.

It’s been two weeks and you have not made a single post to my thread since I posted above.

If I can’t get a response then I will have no choice but begin posting my reviews of your support here as there is just no excuse for ignoring us like this. Especially after paying for ‘priority support’.

Seriously?

Its been 8 days and nothing?

Tareq,

This is still an issue. In fact, a few things are messed up. I’ve tried enabling and disabling most all of the plugins but it still didn’t seem to help. Not sure if you have a better trouble shooting method but my last developer who posted above obviously couldn’t figure it out. My new developer has tried but has been unable. I myself have tried and can’t figure it out and I’d just like to figure out where we are messing up so we can enjoy proper use of the plugin.

– If we touch any buttons on the admin side it just takes us to the top of the window. In regards to uploading or deleting an image.

– The maps field is messed up.

– If we save a url in our fields marked for ‘instagram’ for instance then if you try to save the profile via the save button at the bottom it forwards to an error ‘can’t find page’.

The plugin was just updated but didn’t work before or after. On the instagram thing I’ve tried creating new text, url, and website fields below the instagram one and all produce the same results. If I put a link in it then it won’t save. It’s really frustrating right now and I have no idea what’s causing the issue. I’ll post access details below for you.

I emailed

i dont want to limit the number of upload so i dont mind removing that feature.

Just updating what we’ve done:

http://wedevs.com/support/topic/google-map-search/

So thats it?

Still having this issue. Im sure it is a JS issue but im not sure whats going on. What JS would be in the wp-admin causing this?

The goggle maps field is also a mess.

Getting the same error the user is getting above, i cant upload or delete. Pretty much anything that has a button is out of the question.