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Viewing 15 Topics - 1 through 15 (of 2622 total)
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February 5, 2015 at 2:30 pm in reply to: WP Frontend Pro Not Listed In 'Available Downloads' 35863
Tareq Hasan Tareq Hasan

Life time means as long as you are our customer and our business exists, you will get update and support. From a custom point of view thats great. But think from a business perspective, it’s not a viable business model.

You bought the plugin because you love life time license, we are not moving that away from you. Existing customers will have the life time license active, it just affects the new customers.

I am not sure why you are mad, just because we changed the model? Whats wrong with changing business model, I am not entirely sure. Customers purchased the license after new the model introduced, they saw it as it is right now and they purchased agreeing that. Only one problem is that new customers won’t get the life-time plan.

I’m sure you would love to see things like this quietly die behind the walls of a support login, which is exactly why these things need to bubble up out of their confines so people understand how some companies treat their customers.

Previously our support threads were accessible only behind login, but now you can view the threads as a guest as well. About treating the previous customers, I believe we are doing it as nothing changed.

February 4, 2015 at 3:51 pm in reply to: WP Frontend Pro Not Listed In 'Available Downloads' 35728
Tareq Hasan Tareq Hasan

Hi Ansel, sorry for the trouble. Your license validity is life time, but as we have changed the model to 1 year support/update, somehow your account was affected too. I am reverting back that settings for you 🙂

November 7, 2014 at 9:00 am in reply to: Content / Redirect on Login page 29900
Tareq Hasan Tareq Hasan

The solution provided on that link should usually work, but you can try this plugin too: https://wphive.com/plugins/peters-login-redirect/

October 22, 2014 at 8:54 pm in reply to: Dokan PHP bugs 28883
Tareq Hasan Tareq Hasan

Thanks Yann, these issues has been addressed and fixed. Thanks a bunch 🙂

October 22, 2014 at 8:35 pm in reply to: Modify submission forms 28882
Tareq Hasan Tareq Hasan

Hello Yann,

Thanks for the headsup. Seems like there was actually some problem, will push the fix in the new version.

The bitbucket issue tracker was open, but people started using it as a support forum and feature request. So we had to close it.

Thanks.

October 21, 2014 at 1:45 pm in reply to: recurring subscription problem 28799
Tareq Hasan Tareq Hasan

PayPal sends several status messages as IPN for recurring payments. That function only handles the normal subscription packages. For recurring payments, when we get those IPN statuses from PayPal, only then we handle the subscriptions, not when the order status changes.

October 16, 2014 at 12:33 pm in reply to: All media files exposed 28516
Tareq Hasan Tareq Hasan

We haven’t add any permission checking on the files tab, true. If we add a permission settings for files (who can see files and who can’t), will that be helpful to you? In this case, we don’t have any ETA, but we would love to fix that

October 14, 2014 at 5:05 pm in reply to: Payments of Suborders 28371
Tareq Hasan Tareq Hasan

Thanks for the suggestions Lahcen, could you post a screenshot of the transaction lists from PayPal. And I guess you authorize the payments first in PayPal, then you finally purchase the products? That way PayPal can create as many transactions they want?

October 14, 2014 at 5:04 pm in reply to: Remove metabox WPUF form from admin 28370
Tareq Hasan Tareq Hasan

Sorry for the late reply, is it “WPUF Form” or “WPUF Custom Fields” metabox?

September 26, 2014 at 1:00 am in reply to: [wpuf_sub_info] shows all post types 27559
Tareq Hasan Tareq Hasan

Have you tried v2.2.5?

September 25, 2014 at 11:48 pm in reply to: Integrate with Wocommerce 27553
Tareq Hasan Tareq Hasan

Sorry, it’s not possible right now.

September 24, 2014 at 6:40 pm in reply to: Fully dissapointed 27433
Tareq Hasan Tareq Hasan

Just for the record: I replied your email.

September 24, 2014 at 3:53 pm in reply to: Dokan plugin issues (Dashboard & Store pages) 27414
Tareq Hasan Tareq Hasan

As I explained before, it’s impossible to support every other theme. Thats why you have to override the store.php from your theme.

September 24, 2014 at 3:39 pm in reply to: Chargebacks Refunds Flaws 27409
Tareq Hasan Tareq Hasan

The most logical solution is to using PayPal Adaptive Payment add-on by us. But right now it has some limitations and we are going to fix it this week.

In a nutshell, there will be two options.
1) The current features + send the buyers shipping address to PayPal for protection.
2) Add a new option to make the primary receiver to the buyer and secondary to the seller. For that, you won’t be able to add products from different seller on the cart. Your cart must have a single sellers item. The explanation is: if you have multiple sellers product in the same cart, we can’t make any individual seller as primary.

So by choosing the 2nd option, you will have the refund problem fixed as the seller will be liable for the refund.

About the 6 items issue: Accidentally instead of limiting 6 sellers, we put a limitation on 6 items. We already fixed that.

September 23, 2014 at 2:45 am in reply to: No Menus on Plugin 27266
Tareq Hasan Tareq Hasan

It’s not false advertising, Dokan was a theme and that documentation is on the theme, not the plugin.

Viewing 15 Topics - 1 through 15 (of 2622 total)